Quick to wait on customer, polite, and knowledgeable
Great dealership all around!
Searched the Internet for months, all winter looking for BMW Z3. So I knew exactly what the cars where going for around the United States. Couldn't find a local car, they were all hundreds of miles away, and quite pricey. Finally, l found my Z3, 71 miles away at LUV Toyota in Lakewood, NY. Triple black 5 speed with 24k miles. Was able to negotiate a price which I felt was favorable to me...GOT A GREAT DEAL!!! They completed promised work on new battery, alternator, oil change and weatherstripping. I felt VERY fortunate to find such a good deal on the vehicle I wanted. And my salesman JASON CASELMAN helped me....A LOT. He went above and beyond such as negotiating a price for me, doing a minor repair, overseeing other repair issues, and having the car washed and gassed and ready for me to sign and drive and in coordinating the deal. He was communicative and delivered on what he said. He even answered my call on his day off . Also, Charlie in finance....he made the purchase easy, quick and....everything about the deal was just right. Can't say enough. Would give you 5.5 stars if I could. And thank you all at LUV. Would definitely recommend to my family and friends and for them to speak with Jason and Charlie for great service and good deal.
Contacted dealer on internet on a Saturday about veh.salesman emailed me back on Sunday and told me that the veh.was sold.says a lot about your service.I appreciate it.
Took vehicle in for maintenance and experienced professional and courteous staff willing to go the extra mile.
I went 2 weeks ago to do car shopping not knowing what I was looking for exactly, the salesman asked me my budget and showed me a car with all the features and quality needed and let me take it to my machanic who said it was an amazing deal. I'm not a millionaire and have other bills so could not afford money down and they got me approved for a reasonable price!!! Salesman Rod and the guy Charlie in financing were amazing and worked hard to make me happy. Will recommend for sure
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