Customer Testimonials

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DealerRater Aug 4, 2023
 

Jim in the service department made sure that I was satisfied with the brakes after replacement (at about 27k miles). Unlike the entire life of the OEM rotors and pads, the new ones made some awful noises usually in the mornings on first light braking. So a few weeks later they replaced the pads they just put in with superior pads (which I would have opted for in the first place -- it sounded like it is actually impossible to get OEM pads/rotors -- but thought that's what I was getting from the dealer). Of course at just ...

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DealerRater Jul 18, 2023
 

Pleased with expeditious response to my inquiry. Luv had exact car we have been searching for the last 5 months. Although a 2 hour drive the pricing and availability was well worth the extra drive Salesman knowledgeable and made the entire process painkess

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DealerRater Mar 24, 2022
 

Working with Errik Gordon from Luv Toyota was awesome from Day 0. I put a reasonable deposit down, was given a time frame, and my Rav4 arrived a few weeks early! For those concerned with pricing -- I paid MSRP plus a small add-on fee for some overall protection (rust, interior etc). I was an out of state buyer but Errik and his team made it a pain-free process. Kelly in finance was even able to bet out my credit union! 10/10 -- would absolutely buy from them again -- especially in the crazy market we're in.

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DealerRater Oct 20, 2019
 

Kelly Sanfilippo was great. My new Tacoma is great. Buying this 2019 Tacoma from Luv was the best car buying experience in my life thanks.

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DealerRater May 21, 2019
 

We enjoyed dealing with Andy and Bud. They offered an excellent deal from the start and took care of the requests we made to complete the transaction.

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DealerRater Nov 27, 2018
 

Our first Toyota was bought used from Luv Toyota in 2015. We decided to stay with the Toyota brand and we when right to Luv. From our first contact with Nicole on-line to our salesperson Andy, we were treated great. We never felt rushed or pressured. They answered all our questions from start to finish. Andy Fusiara even helped us days later with navigation system. The service dept has always treated us wonderful. Five Stars all around!!!

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DealerRater Oct 4, 2018
 

I've been looking and looking for a new car for several months now! Talk about FRUSTRATING!! Buffalo, Erie, Jamestown.... I was Lucky enough to fall upon Luv Toyota! I am absolutely thrilled with the Service I received! From my Salesman Andy to the Manager Al, they all treated me with their utmost attention and made me feel like I was doing business with family! I highly recommend them over any of the others in the 100 mile driving range. No games! No gimmicks! No hiding numbers! Real People with NO BS! LOVE Luv Toyota!

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DealerRater Sep 3, 2018
 

My experience with Luv Toyota was wonderful Everyone was extremely helpful all my questions were addressed and I couldnt be happier with my Rav 4

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DealerRater Jul 6, 2018
 

I recently saw a 2016 Toyota Highlander on the Luv Toyota website and it immediately caught my eye. The website had a large number of great photos of the vehicle, and I was very interested. I contacted the dealership through the website (Nicole) and made an appointment to test drive the car. I dealt with Al Attard and loved the vehicle after the test drive. But, what I was even more impressed with was the customer-focused atmosphere in the dealership. It started with Al and his friendly and helpful demeanor; he actually wanted to make sure that I was happy with ...

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DealerRater Aug 31, 2016
 

I bought my car here and bring it here for service. I LOVE IT! Every time I bring it for an oil change, its done fast and they even make my car look pretty before giving it back!! I HIGHLY recommend!

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DealerRater Sep 1, 2015
 

Initially I came in (after talking to Al Attard) to save $10,000 ! I had just come home from another dealership with some pretty high numbers. Then I got a "we want your car" marketing gimmick in the mail from LUV. I called Al. I had told him I was looking at vehicles and this was the price I got and he said I could save a lot of money and still get all the bells and whistles that I wanted. I went. I saw. But, something held me back. I have had a Highlander - and even though the ...

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DealerRater Jul 7, 2014
 

We had some initial problems but they came to are house on there time and straightened it out. i can really tell they want to keep there customers and it means a lot. Thanks Bud for the service. Thanks, Eric

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